Please take the time to read the following in its entirety to completely understand the terms and conditions of essential factors when dealing with the purchase and maintenance of film wrap, paint protection or window films for your vehicle. You are solely responsible for reviewing our terms and conditions prior to submitting a request to have work performed.
We will begin work once the deposit has been made. Upon drop off a pre-inspection form is required to be completed by the customer and a King Tutt Graphics/Osiris Paint Protection Films.
ACCURACY OF SPECIFICATIONS: Estimates are based on the accuracy of the specifications provided to us by you, the customer. If we discover after accepting the vehicle, products, or digital file that there are corrections or modifications needed, we will notify you immediately, at which time a decision will be made whether there will be additional costs and how you wish for us to proceed. Any verbal requests or orders by the customer will be accepted, but in the absence of supportive documentation, King Tutt Graphics/Osiris Paint Protection Films will not be responsible for verbal mistakes.
King Tutt Graphics/Osiris Paint Protection Films will not accept responsibility for the inaccuracies in orders telephoned in by the customer. We make every effort to quote a job accurately; but in the event of unforeseen circumstances or costs, we will notify you if there needs to be a cost adjustment or if delays will result.
GENERAL TERMS AND CONDITIONS, FEES, TERMS OF PAYMENT, AND DISPUTES: The customer agrees to make a 50% deposit prior to the ordering of material and/or presenting artwork. The remaining balance will be due upon completion prior to the release of the vehicle. The vehicle or products will not be released until full payment has been processed accordingly. Any invoice that is not paid at the time of delivery is considered past due and the customer is responsible for all collection fees including but not limited to attorney fees and court costs for unpaid balances at the interest rate of $15 or 15% per month; whichever is greater. By accepting the vehicle, you are accepting the job as complete, and that the performance is satisfactory. You are responsible for inspecting the product and or vehicle upon receipt. However, all warranties are honored on products and installation as our #1 priority is to present a product we are proud of.
King Tutt Graphics/Osiris Paint Protection Films are not responsible for loss or damage to vehicles or articles left in vehicles in case of fire, theft, accident, or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale, installation, or delivery of our products. It is the client’s responsibility to read the Terms & Conditions available on our website prior to contacting King Tutt Graphics/Osiris Paint Protection Films to perform any services. All quotations are valid for 30 days.
For Bus Ads the customer agrees to pay 100% prior to printing and installation. All invoices will include removal at the end of the customer’s ad contract with the city. We will work with the city and remove the ads seamlessly on the scheduled removal date.
All print only jobs will require 100% payment prior to printing. King Tutt Graphics/Osiris Paint Protection Films provides no warranty on print only.
PAYMENT TERMS: Customer or assigned agent agrees that they are the responsible party for payment of services requested. Customer or assigned agent agrees to make 50% (or 100% depending on job) deposit and remaining balance prior to vehicle release and agrees to be responsible for all collection fees including attorney fees and court costs for any unpaid balances at the interest rate of $15 or 15% per month; whichever is greater. All material is custom ordered, so a 50% deposit is required prior to the ordering of the material/supplies and/or artwork presentation and is NON-REFUNDABLE. A fee of $35.00 will be charged for any returned checks, in addition to the amount due. Any request changes to the description of services stated above need to be in writing and any additional charges incurred will be charged accordingly. Customer will pay the remaining balance including any additional cost or fees upon completion of the job prior to release of the vehicle.
CONDITION OF VEHICLE PRIOR TO WRAP INSTALLATION: Vehicle must be delivered to our location clean and free of dirt, grease, oil, and wax. A cleaning charge of $75.00 per hour will be assessed for any additional cleaning or removal of existing film wrap. King Tutt Graphics/Osiris Paint Protection Films are not responsible for the condition of the surface of the car when it is brought to us. Any rust, bubbling, scratches, dents, or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the film may not adhere to the surface at all. The film will take the form of the surface underneath. Any areas that are repaired prior to wrapping must be properly repaired with and be finished with OEM (Original Equipment Manufactured) paint or clear coat. Any recently applied finish must be cured for the full amount of time recommended (minimum of 30 days) by the paint manufacturer before applying film wrap to the surface. WE ARE NOT RESPONSIBLE FOR THE CONDITION OF THE VEHICLE PRIOR TO THE FILM WRAP BEING INSTALLED OR WHAT IS UNDERNEATH THE FILM DUE TO VECHILE CONDITION ONCE IT IS INSTALLED.
ALL ARTWORK REMAIN THE PROPERTY OF KING TUTT GRAPHICS/OSIRIS PAINT PROTECTION FILMS: In the event the customer fails to make payment, the customer irrevocably authorizes King Tutt Graphics/Osiris Paint Protection Films to remove the graphics. Other than logo design we do not charge for artwork. Purchased logo design packages will include logo artwork in numerous formats for use on other marketing materials.
RETURNS: The 50% deposit for material and supplies and artwork if required are a non-returnable item once the material is ordered, plotter cut, or an image is printed. All films are custom ordered for any project and are paid for by the customer 50% prior to ordering the product. If a job is cancelled or the customer does not want the product for any reason the film/artwork is non-refundable. All returns are at the discretion of King Tutt Graphics/Osiris Paint Protection Films. If an issue arises the customer must submit their complaint in writing and give King Tutt Graphics/Osiris Paint Protection Films, the opportunity to see the issue and try and resolve the issue prior to pressuring any legal actions. Since all wrap jobs are customized to the customers specifications King Tutt Graphics/Osiris Paint Protection Films must be given the opportunity to address any issues, including reprinting or reinstallation. If the client does request a credit card charge back or check cancellation, the customer will be liable for all legal fees and or additional costs that were incurred to King Tutt Graphics/Osiris Paint Protection Films. If a credit card dispute is decided in favor of King Tutt Graphics/Osiris Paint Protection Films and we suffer any losses due to the client’s actions the client is liable for all legal fees, court costs, etc. If the customer fails to make full payment on an invoice, then the customer authorizes King Tutt Graphics/Osiris Paint Protection Films to remove the film from the vehicle if installed. SINCE FILM IS CUSTOM ORDERED AND PLOTTER CUT OR PRINTED TO THE CUSTOMERS’ SPECIFICATIONS ONCE THE DEPOSIT IS MADE, ALL CONTRACTS ARE FINAL AND NO MONETARY REFUNDS WILL BE ISSUED. This is not an expectation contract, and we are not responsible for buyers’ remorse or life’s un-expectancies.
ESTIMATES: Estimates are good faith estimates and are based on the current information King Tutt Graphics/Osiris Paint Protection Films has at the time the estimates are given.Estimates given are good for 30 days and are subject to change.
COPYRIGHT: You, the customer, declare that you hold the legal copyright and or trademark permission for any text, images, and or data supplied to us and that you have the legal right to produce or reproduce all printed materials ordered from us. By supplying images, text or any other data to us, you grant us permission to use this material freely in the pursuit of the design. In the event that a charge, claim or demand, or arbitration, action or proceedings is made or commenced against us based upon, related to or arising from the alleged wrongful action of you, or alleging that the printing performed or product produced by us that was ordered by you: (a) infringes any copyright, patent or proprietary right of any person; or (b) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, that you shall indemnify and hold us and our employees, partners, affiliates, subsidiaries and suppliers harmless from and against any loss, damages, liability, cost expense arising from or related to the claim including without limitation: a)defending us against any such claim: b) paying any judgment or award against you; and c) reimbursing us for any legal fees and expenses we reasonably incur in responding. According to copyright law www.copyright.gov, the rights to all designs and artwork, including but not limited to the photography and or illustration created by independent photographers or illustrators obtained by us, or purchased for a stock agency on your behalf, remains with the individual designer, artist, photographer, or illustrator. It is your responsibility to verify that your images are legally reproduced and that you have in your possession written approval of owners. Unless a “Purchase of Rights” (a buyout) is negotiated with us and/or our authorized representative, you may not use or reproduce the design or images therein for a purpose other than the one(s) originally stipulated. If you wish to use the design we have created and/or the images within it for another purpose or project, including a reprint or exhibition, you must contract us to arrange the transfer of rights and any additional fees before proceeding. If printing or other implementation is done through your vendor you agree to return to us all our original mechanicals and artwork (slides, print, drawings, separations, etc.) within 2 weeks, and to provide us with printed samples of each project. We reserve the right to photograph and/or distribute or publish for our firm’s promotional marketing needs any work we created for you, including mock-ups and comprehensive presentations, as samples of our portfolio, newsletter, brochures, internet, and similar media.
VEHICLE INSPECTION/CONDITION: King Tutt Graphics/Osiris Paint Protection Films will complete a pre-inspection report the day the car is delivered to ensure that inspection criteria is completed prior to work being performed. We will also perform a post-inspection once the vehicle is completed prior to the release of the vehicle.
King Tutt Graphics /Osiris Paint Protection Films are not responsible for the condition of the surface the car is brought to us in. Any rust, bubbling, scratches, dents, or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the film may not adhere to the surface at all. Film will take the form of the surface underneath. Any areas that are repaired prior to wrap must be properly repaired with and be finished with OEM (Original Equipment Manufactured) paint or clear coat. Any recently applied finish must be cured for the full amount of time recommended by the paint manufacturer before applying film wrap to the surface. King Tutt Graphics/Osiris Paint Protection Films can perform these repairs as well for an additional cost.
CONTENT: We reserve the right to refuse anything we determine to be inappropriate submission. We also reserve the right to refuse any work or vehicle for any reason.
CUSTOMER PROVIDED FILES/ARTWORK and MATERIAL: We do accept customer provided artwork and print files. King Tutt Graphics/Osiris Paint Protection Films will not print or install poor quality images. Our graphic design team will reach out if anything shows poor quality, so the customers can correct themselves. If the customer request that our designers preform any needed cleanup of the provided print files, the customer will be charged $500.
King Tutt Graphics/Osiris Paint Protection Films will not install any customer provided films that have been ordered online or purchased in a store. We will only install films that have been printed or plotter cut by another reputable print/sign/vinyl shop.
COLOR PROOFING: Digital print colors may not match perfectly. Whereas we attempt to closely match your design color, not all PMS colors can be exactly matched or duplicated by digital printing, and we do not give any guarantees to precise color matches. Colors on a monitor uses 72 DPI and is RGB based; whereas printing uses 300 DPI and is CMYK based. The colors on the monitor may appear brighter than when printed. We can provide you with a printed sample prior to your job being produced, please let us know and we will provide you with samples for your approval prior to printing the full job.
INSTALLATIONS: FILM WRAP IS NOT PAINT! We make every effort to make the film look as seamless as possible, however, there may be curves, bumps, rivets moldings and deep- channeled curves that the film will not be able to conform to. There will be areas, such as door handles, mirrors, gas caps, doorframes, wheel wells, around edges and hard corners where original paint color may be visible. In some cases, relief cuts need to be made or patches need to be installed to conceal vehicle colors. Stretching film will result in some shrinkage as it attempts to return to its original form/dimensions. As it shrinks, some minor tenting and lifting does occur and will be addressed in the 30–60-day check-up if necessary. There will also be seams where the panels meet or where the film is not large enough to cover certain areas. King Tutt Graphics/Osiris Paint Protection Films are not responsible for film wrap limitations and does not accept any liability as such.
When dealing with graphics we make every effort to match up graphics on difference panels exactly, however, when using printed film, we cannot guarantee that the graphics will match up exactly due to complex curves and angles of the vehicle. A 5% margin is considered acceptable when dealing with printed graphic designs. All wraps need to be applied to “like new” vehicle finish for the best results. There must be an excellent bond of the paint and its finish to the vehicle substrate. Any rust, bubbling, scratches, dents, or other damage will be visible through the film, and such surface imperfections may damage the film or cause the film to fail prematurely. Areas repaired with body filler must be sanded, epoxy primed and finished with OEM (Original Equipment Manufacturer) paint or clear coat. Any recently applied finish must be fully cured for a minimum of 30 days prior to film being applied.
Installation time is based upon many factors including but not limited to, film selected, curing time, places where film is being installed, size of vehicle, complexity of installation areas and any unforeseen circumstances that may arise. We will make every effort to give reasonable time frames for installation but reserve the right to change them at any time for any reason.
Vehicle wrap material does not stick or adhere well to plastic, primer, silicone or rubber surfaces and customers are not advised to wrap such areas. If the customer requests that these areas be wrapped, we are not responsible for the material not sticking to or adhering to those surfaces and the manufacturer will not warranty such items. There will be an additional cost as well.
In most cases of film lifting, it is a material issue, and it typically occurs in the first few weeks after installation. We do require a 30–60-day check-up to see the vehicle firsthand and to be able to address any issues at that time to prevent the continued peeling and to trim the pieces before they become contaminated. If you do not return within the 30-60 day required time frame to address any issues, we are not responsible for the condition of the vehicle wrap. Extreme temperatures can also affect the film such as extreme heat and cold as well as humidity and dust. We recommend you garage your vehicle as much as possible to prevent these types of issues and to extend the life of your wrap material.
REMOVALS: All removals for vehicle wraps are quoted separately and are based on a per hour basis. Film removal can be very time-consuming and costly and is billed as such. King Tutt Graphics/Osiris Paint Protection Films is not responsible for the condition of the paint underneath the film wrap or for any damage that occurs when such material is removed from the vehicle. Please note, our experience shows that removal of film decals or vehicle wraps, from good quality original OEM paint will typically not damage the paint. However, it is the duty and responsibility of the owner or authorized representative of the vehicle to ensure the suitability of the surface before installing such materials and when they are removed. Since not all preinstalled films are designed to be removed, and in many cases pre-existing films are non-removable, we are not responsible for any damage that occurs to the vehicle at the owner’s request.
WARRANTY AND MATERIALS: All materials are ordered and installed at the customer’s request and are custom ordered or printed for the customer’s specific job. We are not the manufacturer of the film, and all warranties are offered through the manufacturer of the product the customer specifically ordered. For warranty information you must visit the manufacturer website for specific information regarding the product(s) you ordered. King Tutt Graphics/Osiris Paint Protection Films is the installer of the product, not the manufacturer. However, if there is something wrong with the product our manufacturers do stand behind their products. Please do not hesitate to contact us as we will work with the manufacturer for you. Damage done to the film by the customer or any third party is not a warranty issue and will not be covered as such. King Tutt Graphics/Osiris Paint Protection Films are not liable for services that are contracted out to other facilities for work to be performed.
VEHICLE STORAGE FEES: King Tutt Graphics/Osiris Paint Protection Films has limited parking spaces. For this reason, vehicles left beyond the authorized pickup day (definition of authorized pickup day: is the date vehicle is ready to be picked up and the client has been notified) will be charged $75.00 per day, per space occupied, until the vehicle or vehicles have been picked up and paid for.
VEHICLE MAINTENANCE/TOWING/TRANSPORTATION, ETC.: King Tutt Graphics/Osiris Paint Protection Films is not responsible for the vehicle’s maintenance, condition or any mechanical malfunctions that may occur when the vehicle is in King Tutt Graphics/Osiris Paint Protection Films possession. If a vehicle needs to be repaired or taken to a repair shop / dealership for any reason, including but not limited to maintenance, recalls, electronic malfunctions, parts, etc. King Tutt Graphics/Osiris Paint Protection Films is not responsible for any of the costs and is the owner’s sole responsibility to pay for those costs. King Tutt Graphics/Osiris Paint Protection Films has permission to operate customers vehicle for services requested in work order. The operation of vehicles may include delivery, testing, and or outsourcing at different locations.
CHANGES/CORRECTIONS/ERRORS: We reserve the right to correct inaccuracies, prices, omissions, descriptions, and errors relating to products, productions, availability, and update information at any time without prior notice.
AFTER CARE: We recommend hand washing only and using only film safe washing materials. Avoid any harsh chemicals of any kind that can deteriorate the laminate or film adhesive. Avoid using abrasive washing clothes as well as drying towels. Never use high- pressure spray or power washers. You should wait 30 days before washing any newly applied film wrap materials. Keep vehicles out of direct sunlight.
ENTIRE AGREEMENT: This agreement may not be varied other than in writing, executed by the duly authorized representative of both parties. Clients and or authorized representative acknowledge that they have read and understand the terms and conditions and agree to accept these prices, fees, charges, conditions, and specifications listed herein and authorize King Tutt Graphics or Osiris Paint Protection Films to perform all work as specified. Customer or assigned agent agrees not to do harm to King Tutt Graphics/Osiris Paint Protection Films by way of slander, via in-person, over the phone, in writing (published words), or by instructing others to do so as well. Any published statements made by a customer, or its assigned agent, must be approved by King Tutt Graphics/Osiris Paint Protection Films prior to publication. In the event of any dispute, claim or controversy arising out of or relating to the information described in these Terms & Conditions all parties agree to resolution by Mediation/Binding Arbitration. The Mediation/Binding Arbitration will be administered in North Carolina pursuant to comprehensive mediation and arbitration rules and procedures. If the customer or assigned agent takes legal action against King Tutt Graphics/Osiris Paint Protection Films for any of the information contained in this agreement the customer or assigned agent agrees to bear all legal fees and court costs.
The validity and enforceability of this agreement will be interpreted in accordance with the laws in the state of North Carolina applicable to agreements entered into and services performed in the state of North Carolina. If we must retain attorneys for any reason, we will be entitled to reasonable attorney’s fees, court costs, administrative fees and interest at the maximum rate permitted by law.
Thank you for taking the time to read and understand our terms and conditions. If you have any questions, please feel free to contact us. Thank you!